Frequently Asked Questions

  • Due to the nature of our products, all sales are final and we do not accept returns, exchanges, or refunds once an order has shipped.

    If your order arrives damaged, incorrect, or is missing items, please contact us within 48 hours of delivery at info@alamoresearchlabs.com with your order number and photos of the issue. We will review each case and work to provide an appropriate resolution.

    Please ensure your shipping address is correct before placing your order, as we cannot guarantee replacement or reimbursement for orders shipped to an incorrect address provided by the customer.

  • Orders are typically processed within 1-2 business days. Once your order has shipped, you will receive tracking information via email. Shipping times may vary based on carrier performance, weather, holidays, and destination.

  • No. All products sold by Alamo Research Labs are intended strictly for laboratory research purposes only. Products are not intended for human consumption, medical use, diagnostic use, veterinary use, or therapeutic applications.

  • Yes. Certificates of Analysis (COAs) are available and can be accessed via the QR code on product packaging or product pages.